Frequently Asked Questions
Do you ship worldwide?
Yes! However, shipping may take longer to certain countries
How long does shipping take?
As of June 15th, we will be restocked with our first cork collection. Once those arrive, shipping is carried out through UPS with 3-6 day domestic shipping in the USA. We are currently taking pre-orders until the next batch is available.
How much does shipping cost?
Shipping is calculated based off the amount of items in your cart. Orders over $70 are eligible for free shipping.
How can I track my order?
Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. Please allow 2 business days for us to email your tracking number before sending our customer service team an email.
How can I change my order?
If you need to change or cancel your order, please email us immediately to the email firstname.lastname@example.org. Once we have processed your order, we are unable to make any changes.
Can I return or exchange an item?
We allow stress free refunds until 10 days after the product was purchased. Just email support and supply your order number.
How do I know my payment is safe?
All payments are processed using industry standard, bank-grade AES-256 bit encryption.
Where can I contact Bali Mats?
You can reach us via email: email@example.com. We have 24/7 email support.